Start by showing understanding and empathy. Say, "I can understand why you might feel this way.
Show you're genuinely interested. Say, "Tell me more about what's bothering you.
Let them know their feelings are valid. Say, "It sounds like you're really frustrated, and that's okay.
Show you're there to help. Say, "I'm here to assist in any way I can
Provide possible solutions. Say, "How about we try this to resolve the issue?"
If needed, apologize for any inconvenience. Say, "I'm sorry you're facing this problem, and I'll do my best to make it right"
Keep the conversation optimistic. Say, "Let's work together to find a solution that works for you."
Ensure their satisfaction. Say, "I'll follow up to make sure everything is resolved to your satisfaction."
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