Top 8 Helpful Things To Say When Someone Is Complaining

Start by showing understanding and empathy. Say, "I can understand why you might feel this way.

Empathize First

Show you're genuinely interested. Say, "Tell me more about what's bothering you.

Listen Actively

Let them know their feelings are valid. Say, "It sounds like you're really frustrated, and that's okay.

Acknowledge Their Feelings

Show you're there to help. Say, "I'm here to assist in any way I can

Offer Support

Provide possible solutions. Say, "How about we try this to resolve the issue?"

Propose Solutions

If needed, apologize for any inconvenience. Say, "I'm sorry you're facing this problem, and I'll do my best to make it right"

Apologize Sincerely

Keep the conversation optimistic. Say, "Let's work together to find a solution that works for you."

Stay Positive

Ensure their satisfaction. Say, "I'll follow up to make sure everything is resolved to your satisfaction."

Follow Up

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